I've received and returned something like 300 Netflix* DVDs, so I guess it was only a matter of time before one got lost in the mail. As you may recall, I could barely eject the "De-Lovely" DVD fast enough to stuff it in its envelope and get it out of my house. Well, as much as I would have liked to throw it in the trash, I instead put it in the mailbox on the way to school the next morning. And that was more than 10 days ago. So today I reported it missing to Netflix, and they went right ahead and put my next DVD ("Cinderella Man," finally) in the mail, no questions asked:
We're sorry to hear that De-Lovely was lost in the mail. Unfortunately discs do go missing during shipment from time to time, so it is our policy to accommodate for the occasional disc lost during shipment. According to our records, you have reported the following disc(s) as lost in the mail:
Date Reported Title
If we receive any of these movie(s) from the post office, we'll let you know as soon as they arrive.
If you've requested a replacement copy, it will be shipped to you as soon as possible, otherwise, your next movie should be on its way soon. We apologize for the inconvenience.
-The Netflix Team
Awfully good** of them, don't you think?
*I just noticed for the first time that the TypePad spell-checker offers "Reflux" for "Netflix." Tee-hee.
**What do we say now that we can no longer say "Awfully Christian of them" or "Awfully white of them" anymore?