Horrors—my Sunday Times this morning was missing the Book Review! Seeing as I extract the Book Review and the Magazine and throw the rest of the paper, still folded, into the recycling bin, its absence was noticed. I called 1-800-NYTIMES and was told by an automated voice that there would be a longer-than-usual wait time, but I could instead leave my phone number and get a call back—without losing my place in the queue! I did so and received my call back from a human being, who said that a new Book Review would be delivered to my house within the next few hours. And it was! What an easy, painless contrast to the annoyance of waiting on hold for eons.
My builder and I went to get permits the other day and were actually waited on by a pleasant, friendly, efficient county employee!!
Posted by: Diane Neer | October 31, 2007 at 05:57 AM