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May 12, 2008

Comments

sheila

So funny that you wrote this today... I was going to email you to ask you if you had any suggestions for restaurants as we are coming to Boston this summer for a week. Guess it won't be 51 Lincoln, huh?

Tammy (BFW)

Bummer. I had a really good experience at 51 Lincoln. But, it could have been b/c they knew I was a food blogger. Hard to say.
I think it was totally out of control that the waiter had the gall to say "They are exactly the same". What a big no-no. Very bad customer service...

This is the first that I've stumbled upon your blog... saw your post on Universal Hub. Funny stuff. I'm also not familiar with any of your "daily fixes", so thanks for the insight! Check out my blog sometime when you have chance.

Karen

A restaurant should treat every customer as a food blogger. I got mediocre service, and they got a bad write-up from me. Did you follow the link to my experience there last year? That waiter was downright surly, not just "not great." I'll take my wallet and my appetite elsewhere!

karl

Karen I hope you informed Jeff Fournier after your first and now second poor experience. Every chef busts his ass in the kitchen and would be appalled to hear actions like this are running counter to his goals.

TwoBusy

Hey -- sorry to hear it. That's really disappointing. We've had a great experience both times we've gone, but I don't blame you for not going back.

john ferriter

Jeff Fournier is a stand up guy. I am sure he will remedy the situation if you speak to him. The rudeness part by the waiter is unforgivable, and he should be fired. I go to restaurants for the food and hope the service is adequate.

Joel

No restaurant ever sets out to provide substandard service, but two instances with service issues points to a cavalier (or at least lackadaisical)approach to front-of-the-house quality. Glad to hear from other posters that the chef should be receptive to the feedback. Should the waiter be fired? Not necessarily. However, a good coaching for the staff overall is probably in order.

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