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February 15, 2010



That is so sad. I've had nothing but good service and good appliances from Sears. Must be the Nevada factor. Sorry you're having troubles.


Maybe they'll pull it off in the end and leave you a satisfied customer. "Service recovery," Sears. Get on it.


We had awful delivery and service from Circuit City . . . . and I wrote to the CEO, and sent it certified! I told him don't even BOTHER to send me a gift card, since I was never going to enter one of his stores again, and I was right, since they went out of business. Write to the top!


We gave up on large appliance stores after our own Maytag disaster with Home Depot, and now I use a little local appliance store. They are great; follow through and give me small delivery windows (not giant 8 hour ones), and fix things promptly and pleasantly. The prices aren't bad either, but the lack of aggravation more than makes up for any cost difference in my book.


Might I draw your attention to my little Sears saga. Never EVER again will I darken the doors of Sears. Dead to me.

part I http://countingsheep.typepad.com/jo/2008/08/i-feel-a-mild-n.html

part II http://countingsheep.typepad.com/jo/2008/08/an-update-to-th.html

part III http://countingsheep.typepad.com/jo/2008/08/a-update-to-the.html


My repressed anger toward Sears is surfacing. They are the absolute worst when it comes to customer service. The restocking fees, the lethargic clerks, the worst customer service in the world! Sorry you are dealing with this.

Sears Cares

To Wisekaren,
My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with our delivery services. I can assure you that this is not acceptable by any Sears standard. You should have been given accurate information on the very first call. That is our failure and that has caused you frustration. My team needs to step in on this situation and ensure your delivery happens as it is supposed to, with no more frustration. Typically, we don’t have issues such as this unless the manufacturer doesn’t have stock or there is a problem with the order and we need to be sure that problem has been resolved prior to the delivery date Thursday. At your convenience, please contact my office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Wisekaren) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares


Very nice of Sears Cares to write; I hope Brian J. solves your problem. But I can't say I have much confidence in a store that, a few days before Valentine's Day, allowed its main Oakland window to look like this: http://bit.ly/b5Pud7

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